Trip.com
Trip.com is an online travel agency headquartered in Singapore, owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, rental cars, airport rides, tours, attraction tickets, eSIM cards, and more.
 | |
Type of site | Subsidiary |
|---|---|
| Available in | English, Chinese (Traditional), Japanese, Korean, Russian, German, French, Italian, Spanish, Dutch, Turkish, Polish, Greek, Indonesian, Malaysian and Thai, with the mobile app also featuring Vietnamese and Filipino |
| Founded | June 1999 |
| Headquarters | Singapore |
| Area served | Worldwide |
| Industry | Travel agency |
| Employees | 45,000 |
| URL | trip.com |
Trip.com is an online travel agency headquartered in Singapore, owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, rental cars, airport rides, tours, attraction tickets, eSIM cards, and more.
History
[edit]Prior to its current ownership, the Trip.com domain name was used by Trip Software Systems from 1996 to 1998, Antoine Toffa from 1998 to 2000, Cendant from 2001 to 2003, Orbitz from 2009 to 2013, and Expedia from 2015 to 2016.[1][2]
In 2016, Gogobot, a California travel booking and research company founded by entrepreneurs Travis Katz and Ori Zaltzman in 2010, acquired the Trip.com brand from Expedia and rebranded the service as Trip.com.[3]
In November 2017, Ctrip acquired Trip.com.[4] At that time, Trip.com had more than 60 million users.[5][6]
In February 2018, Trip.com became the first travel agency to sell Korail tickets online.[7]
In March 2018, Trip.com launched its car rentals service, spanning over 6,000 cities.[8]
In June 2018, airport transfer bookings were launched on Trip.com's Hong Kong and English sites, initially covering more than 200 cities in 55 countries.[9]
In July 2019, Trip.com expanded the reach of its car rental service in four major language markets.[10]
In September 2019, Trip.com joined the Singapore Tourism Board in a strategic partnership for destination marketing.[11]
In October 2019, Trip.com hosted its inaugural Airline Partner Conference, which brought together over 50 airlines.[12]
In December 2019, the website reported 200% year-on-year growth in the car rentals product range for the winter holiday season.[13]
In January 2020, Trip.com partnered with British Airways and Iberia on the New Distribution Capability (NDC) standard to offer a more complete inventory on the website.[14]
In June 2021, Trip.com expanded its partnership with TripAdvisor.[15]
In February 2023, Trip.com launched TripGen, an artificial intelligence-based chatbot based on OpenAI.[16][17]
In June 2023, Trip.com launched Trekki, a non-fungible token.[18]
Awards
[edit]- 2024 Asia's Leading Online Travel Agency[19]
- 2024 Contact Centre of the Year[20]
- 2024 Global Support Services of the Year[21]
- 2024 England's Leading Online Travel Agency[22]
- 2024 Spain's Leading Online Travel Agency[23]
- 2023 Europe's Leading Online Travel Agency[24]
- 2023 England's Leading Online Travel Agency[25]
- 2023 Spain's Leading Online Travel Agency[26]
- 2022 Asia's Leading Online Travel Agency[27]
- 2019 Google Material Design Award: Universality[28]
Controversies
[edit]In 2023, Trip.com stirred controversy by allowing women to book women-only sleeping car train compartments. Trip.com was accused of sex segregation and reversed the policy.[29]
References
[edit]- ^ O'Neill, Sean (31 March 2020). "Trip.com's Nearly Quarter Century Odyssey as a Can't Lose Travel Domain, Right?". Skift.
- ^ Hansell, Saul (August 14, 2001). "Cendant Buying Cheap Tickets Inc. for $425 Million". The New York Times.
- ^ O'Neill, Sean (November 21, 2016). "Gogobot rebrands as Trip.com and plots to outwit the travel behemoths". Phocuswire.
- ^ O'Neill, Sean (November 1, 2017). "Ctrip relaunches Trip.com as its English language travel agency brand". Skift.
- ^ Lynley, Matthew (November 1, 2017). "CTrip Group snaps up travel search startup Trip.com". TechCrunch.
- ^ O'Neill, Sean (November 1, 2017). "Ctrip Buys Trip.com for Skyscanner to Enhance Local Recommendations". Skift.
- ^ "Trip.com simplifies China train travel". money.cnn.com. Retrieved 2025-03-15.
- ^ Pandaily (2022-09-28). "Trip.com and Tencent Reach Cooperation on Car Rental Services". Pandaily. Retrieved 2025-03-15.
- ^ "Ctrip rolls out international airport transfers for Hong Kong users". Business Traveller. Retrieved 2025-03-15.
- ^ "Trip.com shares future growth strategies, courts younger travellers". TTG Asia. June 4, 2024.
- ^ "Trip.com partners Singapore Tourism Board on Destination Marketing plans" (Press release). PR Newswire. September 11, 2019 – via Business Insider.
- ^ "Trip.com hosts 2019 airline partner conference" (Press release). Nasdaq. October 28, 2019.
- ^ "Overseas car rentals experience boom on Trip.com over winter holiday season" (Press release). PR Newswire. March 8, 2018.
- ^ "Trip.com Group collaborate with British Airways and Iberia on NDC Standard". Nasdaq. January 15, 2020.
- ^ "Trip.com (TCOM), TripAdvisor (TRIP) Strengthened Strategic Partnership". StreetInsider.com. Retrieved 2025-03-15.
- ^ Pitrelli, Monica (2023-08-13). "Chances are you haven't used A.I. to plan a vacation. That's about to change". CNBC. Retrieved 2025-03-15.
- ^ Sorrells, Mitra (February 21, 2023). "Trip.com launches in-app chatbot built on OpenAI". Phocuswire.
- ^ Asia, TTG. "Trip.com incubates first NFT collection | TTG Asia". www.ttgasia.com. Archived from the original on 2024-03-03. Retrieved 2025-03-15.
- ^ "2024 World Travel Awards Asia's Leading Online Travel Agency".
- ^ "Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards".
- ^ "Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards".
- ^ "2024 World Travel Awards England's Leading Online Travel Agency".
- ^ "2024 World Travel Awards Spain's Leading Online Travel Agency".
- ^ "2023 World Travel Awards Europe's Leading Online Travel Agency".
- ^ "2023 World Travel Awards England's Leading Online Travel Agency".
- ^ "2023 World Travel Awards Spain's Leading Online Travel Agency".
- ^ "2022 World Travel Awards Asia's Leading Online Travel Agency".
- ^ "2019 Material Design Award Winners - Library - Google Design". Google. 10 October 2019.
- ^ Qitong, He; Keyi, Yang (July 27, 2023). "Amid Uproar, Trip.com Pulls Plug on Women-Only Train Compartments". Sixth Tone.
