ClickSoftware
ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.
 | |
| Company type | subsidiary |
|---|---|
| Industry | Business software, Field Service Management, Workforce Management |
| Predecessor | ClickSoftware Technologies, ClickService Software |
| Founded | 1997 |
| Founder | Moshe BenBassat |
| Defunct | 2019 |
| Fate | Acquired by Salesforce |
| Services | Workforce management, Field service management |
| Website | www.clicksoftware.com |
ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.[1]
History
[edit]As company
[edit]ClickSoftware (previously known as ClickService Software and IET-Intelligent Electronics) was founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel.[2][3][4][5] The company went public on NASDAQ in 2000, during the peak of the dot-com boom.[6]
At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.[7][8]
In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.[9]
On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.[10][11]On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.[12]
On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.[1]
As software
[edit]In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.[13]
Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.[14]
ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.[15]
See also
[edit]- Decision support system
- Service chain optimization
- Field service management
- Enterprise resource planning
- Enterprise mobility management
- Customer relationship management
References
[edit]- ^ a b Novet, Jordan (2019-08-07). "Salesforce acquires field-service company ClickSoftware for $1.35 billion". CNBC. Retrieved 2019-08-07.
- ^ Perez-Harpaz, Efrat (2008-02-04). "ClickSoftware wins Olympics contract". Globes. Retrieved 2025-03-18.
- ^ "IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service". FindArticles. Dallas. Business Wire. 25 January 2000. Retrieved 24 October 2011.
{{cite news}}: CS1 maint: deprecated archival service (link) - ^ Fried, Hadar (22 June 2000). "ClickSoftware to Raise $45 Mln on NASDAQ Tonight". Globes Israel Business Arena. Genesis Partners. Archived from the original on 30 March 2012. Retrieved 24 October 2011.
- ^ "Dr. Moshe BenBassat, PhD". The Wall Street Transcript. 16 October 2000. Retrieved 25 October 2011.
{{cite web}}: CS1 maint: deprecated archival service (link) - ^ Zelik, Nir (21 October 2009). "קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר" [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. TheMarker (in Hebrew). Retrieved 24 October 2011.
קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.
- ^ "ClickSoftware wins Olympics contract". Globes. 4 February 2008. Retrieved 24 October 2011.
- ^ Neve Gordon (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). Surveillance and Control in Israel/Palestine. Oxon, England: Routledge. p. 153. ISBN 978-0-415-58861-4. Retrieved 24 October 2011.
- ^ "ClickSoftware Technologies". ClickSoftware Technologies. Retrieved 5 March 2015.
{{cite web}}: CS1 maint: deprecated archival service (link) - ^ "Burlington software company to be acquired for $438M". www.bizjournals.com. Retrieved 2017-11-14.
- ^ Whiteman, Lou (2015-04-30). "ClickSoftware Technologies To Go Private in $438 Million Deal". TheStreet. Retrieved 2017-11-14.
- ^ "ClickSoftware Announces Appointment of New CEO" (Press release). Retrieved 2025-03-18.
- ^ "ClickSoftware Technologies". ClickSoftware Technologies. Retrieved 30 July 2013.
{{cite web}}: CS1 maint: deprecated archival service (link) - ^ George, Harvey; Hallberg, Niclas; Karjalainen, Samuli (2019-10-31). "Salesforce's $1.35bn Acquisition of ClickSoftware". MergerSight Group. Retrieved 2025-06-25.
- ^ Khalid, Naeem (2022-12-13). "Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL". Diabsolut. Retrieved 2025-06-11.